Our Promise – Bonita Springs, FL
Experience Dentistry That Puts You First
Dr. Melanie Pugh and our team strongly believe that patients know best about what makes a good dental care experience. That's why we've listened well over the years to their unique preferences, concerns, and priorities. Certain ideas kept coming up again and again, and as a result, we established a true Dental Promise to make it crystal-clear that we would never forget to follow these important guidelines for ALL patients. We have distilled our philosophy into several basic tenets, and they clearly outline what makes our practice different and why you’ll be proud to call yourself our patient.
& No Sales Pitch
Dentistry can be tricky. In some cases, one dentist may say you need a crown while another says you do not. No matter what your needs are, believe us when we say that you'll never hear a sales pitch here! We promise to be CONSERVATIVE and TRUSTWORTHY at all times. Conservative means we try to preserve your natural tooth structure whenever we possibly can. We do not believe in drilling teeth that do not desperately need it. Trustworthy means that we won’t try to sell you things you don’t need just to make more money. For us, this is the epitome of DOING THE RIGHT THING and TELLING THE TRUTH.
Long-Lasting Dental Care
What exactly does "quality" mean when it comes to dentistry? We believe that quality is defined by how well a dental restoration functions in everyday life, and by how long it lasts. In order to maximize both aspects, we ensure that you're never receiving second-best. Dr. Melanie Pugh has over 25 years of experience, we never use cheap overseas dental labs, and we never buy watered-down, generic, or aftermarket dental materials. It may come across as negative when we point out what we DON’T do, but these are differences most patients aren’t aware of until their filling or crown breaks down and needs to be replaced after just 6 months. With us, we are determined to offer the best clinical care possible, and this includes providing solutions that can be trusted to stand the test of time.
A Gentle Touch
You aren't just a set of teeth, you're a person, which is why all of our treatments are performed with a gentle touch. Whether you're getting a basic cleaning or something more involved, our team will take the time and care to ensure you're completely comfortable while in the chair. Our approach minimizes any post-treatment soreness and leads to shorter recovery times as well. Our goal is to give you a gorgeous smile as well as a pleasant experience at each appointment.
Genuinely Caring Dental Team
We've had patients pop into our office just to let us know that they've NEVER had a better experience with a dental team before, and that feedback means the world to us. We strive to treat every new arrival like they are an aunt or uncle who has come over to our home for a barbecue. It is the Kentucky hospitality that resonates from Dr. Pugh that drives this hometown vibe in our practice. Here, you will NEVER be treated like a number, as this goes against our most basic values.
Professional Dental Experiences
Over the years, we have focused internally on two areas of excellence: clinical excellence and operational excellence. This means we place great emphasis on details and getting things right the first time, every time. Several patients have told us in person and through online reviews how much they appreciate our professionalism (not stuffiness), as it helps them feel comfortable in our office and know they are in good hands.